Organizations can take responsibility for an accident or failure. This requires clear operating procedures and a well-defined chain of command. Organizations can approach failure through the prism of the organization’s design and management. Such an organization pays rigorous attention to possible and near-failures, and how to avoid and mitigate them. An organization can address potential failure through “resilience engineering,” which leads an organization to become agile enough to successfully respond to even unanticipated failures.
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Human-Centered AI (HCAI) provides strategies for grounding AI in human values and deploying this powerful new technology to improve, not diminish, people’s lives.
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