• Pick only a few hard-and-fast rules.
• Provide autonomy between firm commitments.
• Be clear about the role of product ops.
• Just start. Rather start something in ops than to have a master plan and the...

• Study the system. Read all the fundamental books, articles, and research papers that explore your system of interest. Contact experts, ask questions, become familiar with relevant policies. 
• Understand the rules. While you study the system, make sure...

Those driven by too many “shoulds” can go too far in the other direction. Rules run their lives. They can seem rigid with their black and white thinking and may feel guilty for breaking the rules. Because the rules are usually inherited from others, running our life this ...