Agree Without Fighting

Facts are the foundation and the least controversial part of an argument. So, it’s easier to start by establishing and agreeing on the facts.

State the expectation, the facts of what happened and let the other person explain why there’s a difference. Once facts are agreed ...

Pacing involves matching the person you hope to persuade by agreeing with as much of their position as you can without lying, in order to build rapport and trust before taking on the disagreements.

Always talk first about the points on which you agree, to set the tone and establish yoursel...

• These moments — which usually involve an exchange with another person — give your days a positive or negative charge.
• Even brief interactions count, such as exchanging a smile or greeting while passing someone on the street.
• You absolutely can control your next interaction...