Learn more about communication with this collection
How to practice self-compassion
How to identify and challenge negative self-talk
How to build self-confidence
Receptive words and phrases
Signs of receptiveness:
- Acknowledgment: "I understand that..." or "I believe you're saying..."
- Hedging: It is indicating some uncertainty about the claim you want to make. "Going forward with this decision might..." is better than "Going forward with this decision will undoubtedly..."
- Positive terms: "It is helpful..." works better than "We should not..."
- Words such as "because" and "therefore" can set an argumentative or condescending tone.
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Constructive engagement
Constructive engagement involves cultivating goodwill between the parties involved.
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Improving conversational receptiveness
It involves using language that signals real interest in the other person's views.
- When people appear receptive, others find their argument more persuasive.
- Receptive language is also contagious as the other person will be more responsive in turn.
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Disagreement
We regularly find ourselves engaging with people whose core beliefs and values differ from our own. We might want to convince them to adopt our point of view, but this can lead to unproductive conflict.
However, people who disagree passionately can be easily trained to have productive i...
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Fishbowl discussions
This exercise involves members of one party sitting in a circle with the other group sitting around them. The outside group listens quietly while the inside group answers a set of questions.
After each side answered and listened, the moderator brings them together for conversations abo...
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