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The Right Way to Talk across Divides

Receptive words and phrases

Signs of receptiveness:

  • Acknowledgment: "I understand that..." or "I believe you're saying..."
  • Hedging: It is indicating some uncertainty about the claim you want to make. "Going forward with this decision might..." is better than "Going forward with this decision will undoubtedly..."
  • Positive terms: "It is helpful..." works better than "We should not..."
  • Words such as "because" and "therefore" can set an argumentative or condescending tone.

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IDEA EXTRACTED FROM:

The Right Way to Talk across Divides

The Right Way to Talk across Divides

https://www.scientificamerican.com/article/the-right-way-to-talk-across-divides/

scientificamerican.com

5

Key Ideas

Constructive engagement

Constructive engagement involves cultivating goodwill between the parties involved.

Fishbowl discussions

This exercise involves members of one party sitting in a circle with the other group sitting around them. The outside group listens quietly while the inside group answers a set of questions.

After each side answered and listened, the moderator brings them together for conversations about what everyone learned. Data suggests that despite strong views, participants change their attitude toward one another for the better.

Disagreement

We regularly find ourselves engaging with people whose core beliefs and values differ from our own. We might want to convince them to adopt our point of view, but this can lead to unproductive conflict.

However, people who disagree passionately can be easily trained to have productive interactions.

Improving conversational receptiveness

It involves using language that signals real interest in the other person's views.

  • When people appear receptive, others find their argument more persuasive.
  • Receptive language is also contagious as the other person will be more responsive in turn.
  • People like others more when they seem receptive.

    Receptive words and phrases

    Signs of receptiveness:

    • Acknowledgment: "I understand that..." or "I believe you're saying..."
    • Hedging: It is indicating some uncertainty about the claim you want to make. "Going forward with this decision might..." is better than "Going forward with this decision will undoubtedly..."
    • Positive terms: "It is helpful..." works better than "We should not..."
    • Words such as "because" and "therefore" can set an argumentative or condescending tone.

    EXPLORE MORE AROUND THESE TOPICS:

    SIMILAR ARTICLES & IDEAS:

    Win the black belt in political argument

    • People think emotionally, so forget facts
    • When people are asked to explain their beliefs about how a given thing works, they’ll actually become less confident...

    Changing our minds

    Changing our minds

    While most of us generally agree on the fact that individuals do not really change their mind, or at least not that easily, recent research has shown that this is quite inaccurate.

    ...

    The "psychological immune system"

    We rationalize the things we feel stuck with.

    It seems like we free up mental space to get on with our lives by deciding things are not so bad, after all.

    Coping with changes

    Facing and eventually coping successfully with changes can make people go through all kind of emotions that finally lead to them changing their mind, in order to better adjust to the new situations.

    Thing that is perfectly normal, as it is easier to live at peace with your current life than oppose it endlessly and know only frustration.

    Zoom fatigue

    Zoom fatigue

    2020 has thrust people into a regular virtual space.

    This unofficial social experiment confirms that virtual interactions can take its toll on the brain, commonly known as Zoom fatigue....

    Zoom gloom

    • A typical video call demands more intense focus on the words, as most other body language cues are missing. If somebody is really dependent on those non-verbal cues, it can be very draining not to have them.
    • Multi-person screens magnify this exhausting problem, as it challenges the brain’s central vision, forcing it to decode too many people at once.
    • If you view a single speaker at a time, you can’t recognize how non-active participants are behaving - something you otherwise would pick up with a peripheral vision.

    • For some people, the prolonged split in attention can overwhelm the brain by unfamiliar excess stimuli while being hyper-focused on searching for non-verbal cues that it can’t find.

    A traditional phone call may be less taxing on the brain because it delivers on a promise to convey only a voice.

    Zoom boon

    For those who have neurological difficulty with in-person communication, such as those with autism, the shift to video calls has been positive.

    Video calls lead to fewer people talking and less filler conversation, which relieves tension and anxiety felt by autistic individuals.

    one more idea