Leveraging Tools for Smooth Transition

Transition, even the completely voluntary, can be a source of intense suffering because it involves adapting to new situations and changing your self-conception.

If we understand transitions, we can control our tendency to fight against them. We can turn m...

• Selecting customer service software: You need to know the difference between "nice to have" features versus necessary features along with the apps that you need to integrate. Having slow or unhelpful tools will waste your support's time.
• Internal Systems: Customer s...

Keep aware that change can happen quickly whilst transition occurs more slowly. Usually something new must be learned and something old must be un-learned, so the emotional dips (whether personal or professional) are inevitable, but the wisdom and resilience gained from the recovery process is a ...