Picking your tools
- Selecting customer service software: You need to know the difference between "nice to have" features versus necessary features along with the apps that you need to integrate. Having slow or unhelpful tools will waste your support's time.
- Internal Systems: Customer support teams are heavily reliant on internal systems such as custom database searches, configuration pages, and logging systems to access customers' fix issues. If you can't afford attractive software, make sure that it's not painful to use.
- Set aside a budget for individual tools for your support team, it'll be worth the investment.
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