Did You Know?

This is what people do when they feel socially obligated to apologize but they aren't really sorry. This ends up being even more offensive. Example: "I'm sorry if anybody was offended." 

If you can't apologize from the heart, don't bother, because you're not really apologizing.

1. Say it. Don't delay and don't try making excuses because that puts people in a place to ask more. Provide a brief explanation.
2. Be assertive and courteous You might say, "I'm sorry I can't right now but will let you know when and if I can." This approach is polite...

When a friend, family member or colleague makes a rude comment and then says," I'm just honest," you may feel inclined to accept their words. Don't. If you know them to be genuine, you will know when to be open to their feedback.

Comments about how you wore the wrong dress...