Use non-reactive empathy to recognize and validate clients’ emotions without absorbing them. Use phrases like, “When you mention this… it seems to bring up feelings of….” This approach allows you to cultivate awareness of your emotional responses during conversations, discern whether these emotions are yours or your client’s and offer perceptions for the client’s confirmation – as opposed to trying to fix their problems or interjecting your own experiences.
“Your job isn’t making people feel better. You coach them to see better.”
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Tools and techniques needed to guide your clients toward the kinds of “light bulb moments” that lead to significant breakthroughs in thinking and behavior.
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Labeling Emotions
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The most effective labels of emotions start with phrases like:
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