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Minimize Conflicts

Minimize Conflicts

Use these strategies to minimize unproductive conflicts, navigate uncomfortable conversations and build empathy with others:

  • Practice – Spend a moment trying to take someone else’s perspective. Imagine how you’d feel if you were in another person’s situation.
  • Challenge yourself – Try to imagine how a person with views opposed to your own, such as someone with differing political beliefs, might feel about the situation or subject matter under discussion.
  • Recognize your biases – Everyone has unconscious biases, which can prevent people from empathizing with others.

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When people express intense emotions, avoid the impulse to react emotionally too. Instead, ask neutral questions like what makes the issue so important to them.

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  • Take notes – Jot down notes about new people you meet. Refer to your notes before you see them next.
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Focus on other people’s faces when they tell you their names. To further cement a name in your memory, ask a question about the name, such as how to spell it. Or make a connection between the name and something/someone else. You can also try using a person’s name in conversation.

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Ask yourself why you want to tell a story. Are you hoping to entertain, enlighten, persuade or give information to your listeners? Think about your audience’s concerns and priorities, and how your story could service those needs.

Digital forms of communication abound, but social connection platforms can actually exacerbate feelings of loneliness. For example, people who passively scroll and post status updates on Facebook – as opposed to engaging with others via comments – actually feel more isolated

  • People are more connected, digitally, than ever. Yet loneliness is epidemic.
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  • If you want to strengthen your bonds with others, approach conversations with a spirit
  • of generosity and gratitude. Take time to show others you appreciate them by making them “feel famous.”
  • You see them and are grateful for their presence and contributions to the world.

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The future workplace is hybrid, with people workingLogin both from home and in offices. Leaders will need to proactively work to help their teams feel a sense of community and social connection.

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Slow down and be intentional with your focus. Put away your devices. Don’t force a conversation to follow your own agenda. Instead, try asking open-ended questions, letting others direct the flow of the conversation.

You aren’t really listening if you’re busy predicting what someone is going to say next.

Make a video of yourself reading something you’ve prepared, and watch it. Reflect on your performance, particularly on your effectiveness in conveying emotions. Make adjustments as necessary before attempting a live video call.

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