RAMSAY BOLTON (GAME OF THRONES)

1. Have an uneventful, normal interaction with the person that you hurt with your words, so that the relationship can move forward.
2. If after all your efforts, the person is still hurt like anything, then it is best to offer another sincere apology and move on, disengaging from the per...

The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say. 

No matter how much damage was done, a sincere apology restores faith.

Offer a genuine and humble apology, acknowledging your error and the harm you caused to the other person, team, or the business.

Don’t be defensive or make your apology about yourself. What other people care about is your impact, not your intent.

For example, do...