Offer an apology - Deepstash
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Offer an apology

Offer a genuine and humble apology, acknowledging your error and the harm you caused to the other person, team, or the business.

Don’t be defensive or make your apology about yourself. What other people care about is your impact, not your intent.

For example, don’t respond by saying, "I am sorry if you feel that way." Using the word “if” in your apology implies the other person is being irrational or overly sensitive. It does not show any ownership of your wrongdoing.

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Be proactive

Once you are aware of the mistake you have made, try to get in front of the situation before it spirals.

Being proactive about addressing whatever took place demonstrates your awareness of the problem and relieves others from the potential discomfort of br...

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235 reads

Make amends with those impacted

While it is an act of integrity and accountability to admit and apologize for your error, you will only rebuild trust if you correct the behavior or issue.

Share what you learned, how it’s going to be different, and commit to doing better. You may need to work hard to chan...

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152 reads

Everyone makes mistakes at work

Everyone makes mistakes at work

These bumps in the road are a normal part of work, but if you manage them poorly, they can reduce your level of trustworthiness and damage your reputation.

As we start heading back into the office and figuring out what our “new normal” will be, the likelihood of miscom...

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388 reads

Show your progress

Unfortunately, the negatives outweigh the positives in our minds, meaning people remember your faults more than your strengths. This negativity bias means it’s essential to take action and not shrink back after making a mistake.

Find ways to position yourself in fr...

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164 reads

CURATED FROM

CURATED BY

mbyrne

Businessman, entrepreneur, thinker. Working on the

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A Successful Apology

A perfect apology has to be without ego, an expression of genuine regret, and the assumption of full responsibility: I am so sorry that you were hurt, this accident is completely my fault, and I really was going too fast, and too carelessly.

A botched or half-hear...

During Our Apology

  1. Take responsibility instead of making excuses or being defensive, or worse, accusing the other person subtly.
  2. When words touch an emotional wound, we don’t need to delve deep and try to clear our name. Feelings are different from facts, and we can forget about an objective discussi...

Examine The Issue

Emotionally charged discussions are often rooted in deep-seated issues that will continue springing up if left alone. Carefully think about where, when, and how to reintroduce the subject, and do it once everyone's had the chance to cool down.

Opening with an apology, an expression of thank...

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