Offer an apology

A perfect apology has to be without ego, an expression of genuine regret, and the assumption of full responsibility: I am so sorry that you were hurt, this accident is completely my fault, and I really was going too fast, and too carelessly.

A botched or half-hear...

1. Take responsibility instead of making excuses or being defensive, or worse, accusing the other person subtly.
2. When words touch an emotional wound, we don’t need to delve deep and try to clear our name. Feelings are different from facts, and we can forget about an objective discussi...

Emotionally charged discussions are often rooted in deep-seated issues that will continue springing up if left alone. Carefully think about where, when, and how to reintroduce the subject, and do it once everyone's had the chance to cool down.

Opening with an apology, an expression of thank...