Know - Deepstash
Know

Know

In this stage, your customers uses social networking tools like social media, referrals, SEO and other tools to help others discover your business.

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talhamumtaz

Full time reader (and part-time Growth Consultant) trying to make the sense of the world by learning from the experiences of intellectuals around me and before me.

Learn how to grow your business by building a base of loyal customers who will recommend your business to others.

Similar ideas to Know

4. Inbound messages

Another way to measure the success of your social edia customer service is to look at the number of inbound messages. How often do people use social media tools to reach out versus calling or emailing? 

This will help you keep tabs on your social media customer service and keep your team pr...

6. Customer sentiment

Customer sentiment is a metric that many social media tools keep track of based on mentions and conversations online. 

If you provide poor customer support on social media, you'll receive negative mentions and vice versa. The better support, the more positive mentions. 

Tracking succe...

Keep your word

Your word is everything. Nobody makes referrals to someone who is "kind of reliable." Nobody makes introductions to someone who is "sometimes there."

If you are not able to do this, then all your other networking efforts amount to very little. For every lead in, two leads fall out.

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