4. Inbound messages
Another way to measure the success of your social edia customer service is to look at the number of inbound messages. How often do people use social media tools to reach out versus calling or emailing?
This will help you keep tabs on your social media customer service and keep your team properly staffed.
You can also use call deflection strategies to encourage customers to reach out on social media instead of calling.
3
8 reads
The idea is part of this collection:
Learn more about artsandculture with this collection
How to create a strong portfolio
How to network and market yourself as a designer
How to manage time and prioritize tasks
Related collections
Similar ideas to 4. Inbound messages
What is Inbound Marketing?
Inbound marketing is customer-oriented and customer-driven. Simply put, inbound marketing starts with valuable content that your target audience wants, instead of just advertising your service...
6. Customer sentiment
Customer sentiment is a metric that many social media tools keep track of based on mentions and conversations online.
If you provide poor customer support on social media, you'll receive negative mentions and vice versa. The better support, the more positive mentions.
Tracking succe...
Loyalty
GOAL
Continue to nurture relationships with your customers so you can remain in their minds.
STRATEGIES
- Rewards programs
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates