6. Teach Response-Focused Strategies

Three basic strategies have been devised after studying 60 business leaders handling a variety of disagreements at the workplace:

1. Cognitive Conversation Approach: Best for convincing those focused on the rational reasons for taking a decision.
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A reaction is instant and driven by the beliefs of the unconscious mind. When you say or do something “without thinking,” that’s the unconscious mind making decisions in your stead.

Responses, on the other hand, are slower and based on information from both the cons...

• Meditate.
• Eat. If your blood sugar is low, you are far more likely to succumb to destructive impulses.
• Exercise releases GABA, a neurotransmitter that makes your brain feel soothed and keeps you in control of your impulses.
• Sleep. When you ...