The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
PETER DRUCKER
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Today's readers, tomorrow's leaders. I explain handpicked books designed to transform you into leaders, C-level executives, and business moguls.
In the Part 1 of this post, I shared 20 mega valuable quotes from the best marketers, innovators and businessmen. The trend continues in this sequel of the previous post.
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Reliable Technical Support makes you stand out
“Approach Each Customer With The Idea Of Helping Him Or Her To Solve A Problem Or Achieve A Goal, Not Of Selling A Product Or Service.”
-Brian Tracy
They buy your product/services but after the transaction, you don't care.
Is that good customer service?
Providing help, or ...
Customer-Centric Marketing
Customer-centric marketing is an approach to marketing that prioritizes the wants and needs of the customer over any other factor in regards to their interests.
Although their goal is to grow their business, customer-centric marketing shows us that they will be able to grow while at the sam...
Define customer service quality for your company
Collect data from the following sources:
- Your company and team values.
- Your customer service vision or philosophy.
- Existing CSAT and NPS comments that focus on positive or negative customer service interactions.
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