Acknowledge the Other Person's Feelings and Needs

Developing emotional intelligence doesn’t mean denying your feelings. Your emotions are never wrong. They are there to support you, so be honest about how you feel. When you learn to validate your own feelings, you’re better able to validate others’ emotions, which is a key component of practicin...

It means finding common ground with the person you're talking to and showing that you understand their point of view. When you talk about things that the other person is interested in, they're more likely to be engaged in the conversation and to feel like you're on their side.

This is the most important principle in Carnegie's book. It's about taking the time to learn about other people's interests and concerns. When you show genuine interest in someone, they're more likely to feel like you're paying attention to them and that you value their company.