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Another way to measure the success of your social edia customer service is to look at the number of inbound messages. How often do people use social media tools to reach out versus calling or emailing? 

This will help you keep tabs on your social media customer service and keep your team pr...

Trigger thoughts happen automatically. But, you have a choice if you will engage in them. You can choose if you will answer the thought or ask more questions.

You can think of thoughts as someone calling you on the phone. You don't decide if the phone will...

Even if you love a good text conversation, it might mean that you are more online than you otherwise might be.

One solution is to treat your phone like a phone. If you feel uncomfortable phoning, consider informing your friends that you will start calling more often, so they don't assume t...