Asking the right questions is crucial for uncovering needs and guiding the sales process. Hoffeld suggests using open-ended questions to understand the client's challenges, goals, and motivations deeply.
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Complete summary of the science of selling.
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Avoid assuming the other person’s motivations or goals; ask open-ended questions to understand their perspective.
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Another 'nice conflict' tactic when you see an outrageous decision being approved, is to ask for help.
Asking for help to understand the decision indicates you are not endorsing it. You can then ask open-ended questions to steer the decision the right way.
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