Learn more about communication with this collection
How to beat procrastination
How to enhance your creative thinking
How to create a smooth transition in a new endeavor
How to deal with a hothead
First off, you can't get angry too because then there are two angry people.
Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't work. Instead, listen actively. Don't judge or analyze what the person is saying at first. Just try to understand from their point of view.
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MORE IDEAS ON THIS
Communication is more than just words
It also includes body language:
- 55 percent of what you convey comes from your body language.
- 38 percent comes from your tone of voice.
- Only 7 percent is from the words you choose.
You don't want to argue over the phone or email as they are stripped of ...
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Replying to an angry person
If you can't just listen and need to reply to a direct question, make sure you look at the problem from their perspective.
Ignore the anger and hysterics, and instead give positive reinforcement only when they calm down.
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Active listening
Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you found our proposed price unacceptable. Help me understand how you came to this conclusion?"
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Habit:5 Seek first to understand, then to be understood
People won't express their soft centers unless they feel genuine love and understanding.Once they feel it, they will tell you more than you may want to hear.
So, when someone is speaking try to understand first.Don't pretend you are listening, don't judge the speaker from your self-centered...
What am I doing wrong?/ Things not to do
Poor listening skills create walls in Communication & make things difficult and build more chance for mishappenings and accidents, especially due to miscommunication or incorrect assumptions/conclusions.
Listen to actually understand what they’re saying.
Don’t try to finish their sent...
Ask Questions And Listen
When you're having an argument, there are two different views involved, and maybe two different realities. Instead of making it a black and white, right or wrong argument, try to ask genuine questions to help you understand what the other person is thinking.
Calm down, create mental spa...
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