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The Simple Guide to Asynchronous Communication

Well Thought Out Actions

Asynchronous communication allows you to think and reflect before taking action. 

While real-time communication is all-important, the global crisis and work-from-home culture have made us realize the productivity benefits of non-real time communication.

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The Simple Guide to Asynchronous Communication

The Simple Guide to Asynchronous Communication

https://www.inc.com/david-cancel/the-simple-guide-to-asynchronous-communication.html

inc.com

5

Key Ideas

Asynchronous Communication

.. .is defined as working with tools that don’t demand an immediate response.

Remote work has its own set of challenges (like different time zones) and is filled with distractions. In order to keep productivity up within a working team while providing them the flexibility they need to take care of their families (and themselves), there is a need to increase the use of asynchronous communication.

Well Thought Out Actions

Asynchronous communication allows you to think and reflect before taking action. 

While real-time communication is all-important, the global crisis and work-from-home culture have made us realize the productivity benefits of non-real time communication.

Asynchronous Video

Constant video interaction is great to look as if you are working but isn’t the best use of your time. Rather than being on the video call for everything, it’s better to make a video recording of the particular action (in your own time) and let others see it when they can.

Use asynchronous video to be able to show your face and expressions when needed, getting in touch the real way in a remote setting. This leaves time for your 'deep work' activities.

Voice Notes

They are a great way to call someone and talk to them without disturbing them in real-time. 

A phone call is no longer polite now and sending a voice message while discussing an idea, feedback, or reflection is a ‘soft’ method that works asynchronously.

Email in Asynchronous Communication

This is one of the oldest and most reliable means of asynchronous communication. 

Using email in conjunction with a text message or an attached video works even better. Try to be contextual and respect the other person's time.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business
  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes
  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

Team communication
  • Open and effective team communication keeps projects moving, co-workers happy, and ideas flowing.
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Effects of poor communication
  • Instead of looking for solutions, we waste time checking communication tools.
  • We don't talk about our expectations.
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Open communication

It doesn’t mean just telling people to share their thoughts, but actually doing it yourself and setting clear rules and guidelines about how to share.

It isn’t just about how you share information but also what gets shared. 

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Digital leaders don’t have to do everything themselves, but they must be able to spot the areas of their organization that need improving. Moreover, they need to be able to hire an...

Adaptability

Sudden changes in the industry can disrupt the status quo, potentially derailing the success of your organization. In these situations a leader must remain flexible and adaptable, ready to make the quick decisions that can keep the company on track with minimal negative impact.

Risk-Taking

Putting speed and innovation ahead of tried-and-tested business practices often makes leaders cautious. However, in a fast-changing world, the only strategy that is guaranteed to fail is not taking risks.

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Asynchronous communication

There are mainly two ways to communicate within a company: synchronous and asynchronous communication. While the second type has always been widely practiced, as face-to-face meetings or any other ...

Real-time communication drawbacks

While real-time communication inside of a team might lead to solving faster some issues, it also has various disadvantages. 

For instance, having your colleagues come to ask you questions to which you feel pressured to answer on the spot leads to you being continuously interrupted, which results in being less productive and feeling stressed or even getting a burnout, as you try to do everything in proper time.

The asynchronous workplace

When the employees are provided with control as to when they are willing to communicate with their co-workers, there are many advantages that emerge. 

For instance, having the freedom to decide exactly how your working day should look like leads to more satisfied employees as well as to better communication within the team. Further benefits vary from feeling less stressed due to better planning to greater transparency and more efficient work.

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The Reason We Communicate
The Reason We Communicate

The essence of communication is to inform, influence, inspire, motivate, learn, socialize and build relationships. Communication makes possible persuasion, negotiation, and improve...

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Your style of speaking, or writing, choice of words while conveying your idea, or point of view are very powerful components in communicating with effectiveness and purpose.

The right word said the right way can make all the difference.

Increase Engagement

Your words need to be interesting both in terms of content (what is being said) and delivery (how it is being said) to be able to draw the people towards what you are trying to say.

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Active listening

Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.

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Core components of Active Listening
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Improving Active Listening skills
  • Educate yourself on common cognitive biases and shortcuts;
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Building Rapport Remotely

To better build rapport and counter isolation do the following:

  • smile, tilt your chin lower so you're not looking down on them, and slow down your speech during your vid...
Relying On Text The Right Way

Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.

However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.

Staying Up To Date

Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.

Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people. 

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Leadership during a crises
Leadership during a crises

No matter how well you run a business, external forces will test you, your culture, and your resolve.

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Communication techniques for difficult times

... to help you connect with, motivate, and build trust with your employees:

  • Send out situational information that is clear and measured about what you are doing about the business, and what employees could do to help.
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Poor communication
Poor communication

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Fear and resentment

When having important discussions with our partners, we face the fear that they are not really hearing us.
This could lead us to develop a form of resentment because we may not feel validated by them. We might also misinterpret their body language and words and feel hurt and disrespected by them.

The antidote to fear

Fear is the enemy of healthy communication. The antidote would thus be developing safety.
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