• Acknowledge your own emotions as well as those of your audience.
• Reframe and explain.
• Use engagement activities and variety, ask questions.

• Use your eyes – To better understand others, pay attention to body language clues, such as your conversation partner protectively crossing his or her arms.
• Embrace a “beginner’s mind” – Remain open-minded, letting go of any assumptions of your own ...

Despite months, even years, of practice, a person fails right when it matters most. Cause: Performance anxiety (performance under intense pressure) Common in sports, public speaking, also haunts contestants in spelling bee, musicians and so on.