TQP are people with character, integrity, good values and positive attitudes.
For example people who serve customers should say “thank you” and “please” to people they serve. But how long can a person smile if he doesn’t have desire to serve. Therefore there has to be substance over form, not form over substance (desire to serve).
Employee says I can’t do it
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IDEAS CURATED BY
Chapter One: Importance of Attitude (Building a positive attitude)
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Similar ideas to Total Quality People
Dale Carnegie's How to Win Friends and Influence People is one of the most popular self-help books of all time. It has sold over 30 million copies. The key insight is that people are more likely to be persuaded by those who they like and respect:
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