Total Quality People - Deepstash

Total Quality People

TQP are people with character, integrity, good values and positive attitudes.

For example people who serve customers should say “thank you” and “please” to people they serve. But how long can a person smile if he doesn’t have desire to serve. Therefore there has to be substance over form, not form over substance (desire to serve).

Employee says I can’t do it

  • either they don’t know how to do it and that’s a technical issue or
  • It they don’t want to.

6

9 reads

CURATED FROM

IDEAS CURATED BY

Chapter One: Importance of Attitude (Building a positive attitude)

Similar ideas to Total Quality People

Psychology of Productivity

  1. Personal Values . First and foremost, you need to figure out what exactly you stand for—that is, what you value. Values are a compass for your behavior and, therefore, the engine of your productivity.

Handling People

  • Don’t criticize, condemn or complain. People learn faster and retain knowledge more effectively when rewarded for good behavior than punished for bad behavior.
  • Give honest and sincere appreciation. The only way to get a person to do anything is by giving them what they...

How to Win Friends & Influence People

How to Win Friends & Influence People

Dale Carnegie's How to Win Friends and Influence People is one of the most popular self-help books of all time. It has sold over 30 million copies. The key insight is that people are more likely to be persuaded by those who they like and respect:

  1. Become genuinely inte...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates