Total Quality People - Deepstash

Total Quality People

TQP are people with character, integrity, good values and positive attitudes.

For example people who serve customers should say “thank you” and “please” to people they serve. But how long can a person smile if he doesn’t have desire to serve. Therefore there has to be substance over form, not form over substance (desire to serve).

Employee says I can’t do it

  • either they don’t know how to do it and that’s a technical issue or
  • It they don’t want to.

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Chapter One: Importance of Attitude (Building a positive attitude)

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