Handling People

  • Don’t criticize, condemn or complain. People learn faster and retain knowledge more effectively when rewarded for good behavior than punished for bad behavior.
  • Give honest and sincere appreciation. The only way to get a person to do anything is by giving them what they want.
  • Arouse in the other person an eager want. The only way to influence other people is to talk about what they want and show them how to get it.

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