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Guiding principles for a crisis response

  • Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
  • Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily email from the heads of each unit, or video messages from the CEO. Share even the bad news, to prevent employees from inventing their own stories to fill the void.
  • Keep a tight feedback loop. Know how your employees are coping, how their work is affected, and how they think leadership can help.
  • Be mindful of the resources you're consuming. Don't consume additional masks, disinfectants, and other supplies that hospitals need.

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Let employees point the way

Be proactive in asking employees how they're doing and what's holding them back. That way, you will know you're responding in the right way at the right time.

  • If you don't have information from staff, start with a comprehensive survey. Find out if they have an appropriate workspace a...

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The strategic value of listening

An employee-driven approach lets you change policies and practices in a way that is informed by data and not a gut feeling.

You may never get a holistic understanding of your company's health unless you have a conversation with your employees. They will know how you cared ...

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A long-term response

Global crises are always challenging to navigate. When the time for immediate response passes, we have to dig in for the long haul.

Factors that influence operations going forward will be unique to each company. Remote work may continue to play a bigger role than it did before the pand...

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An employee-driven approach

Employees' health and well-being should come first. There may be a perceived choice between productivity and well-being. But, engagement is a natural by-product of well-being.

People are worried about health, job security, their kids' education, life on the other side of the crisis. Micro-...

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