Smartphones and Messaging

Smartphones and Messaging

Phones became smart more than a decade ago and started doing almost everything.

While the app store has millions of apps to take care of our needs, connecting with other people remains one of the few fundamental uses of the phone.

Actual phone call usage has gone down drastically, while services like text messages, video calls, email, and rich messages (Facebook Messenger and Whatsapp) are used almost throughout the day.

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Communication

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The technological tools we use keeps us connected to the people that matter to us, and the text (later rich text message) is one of the oldest ways of communication since portable phones came into existence.

It also has a hidden secret that makes us keep checking it.

The Four-Step Hook

... deployed by the messaging software and many other products is composed of:

  1. Trigger
  2. Action
  3. Variable Reward
  4. Investment

Understanding these four steps makes us see the hidden psychology behind a user's daily tech habits.

The Trigger

... towards doing something can be external, like a ‘click here’ button, or internal, like an emotion or craving. A successful trigger graduates from being an external one into something inbuilt in the user.

Example: One feels lonely or bored and instinctively opens Facebook.

Text messages have the notification as an external trigger when you get a new message from a friend, giving you a small rush in the head.

Any trigger, be it a text message notification or an emotion, prompts a user to take some action, like opening the app or clicking a button.

This simple action can be internalized and make the users click on the app icon to open it even if there isn’t any new message.

  • BF Skinner, a psychologist, found that if an action gives a variable, unpredictable reward, it is more frequently used and is addictive.
  • Like a slot machine, the reward is not something that the user knows beforehand, providing a sense of wonder, intrigue and mystery.
  • In the case of messages, the variability is baked in the message itself, and different apps utilize novel ways to keep the user hooked.

There is a push provided to the user to ‘invest’ in the service so that there are variable rewards in the future. This can be anything from uploading a new profile picture to set a status update for all to see.

The investment increases the probability of the next trigger happening, as in the case of messages when a message is sent, the likelihood of a reply increases manifold.

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Why We Binge-Watch

Why is binge-watching so popular? The answer lies in how our brains function while we’re watching:

  • it makes us feel good - binge-watching a show produces a continuous stream of dopamine in our brains. Dopamine gives the body a natural, internal reward of pleasure that reinforces continued engagement in that activity.
  • binge-watching gives us an escape from the day-to-day grind. TV viewers are tuning in to a different world. This is a form of escapism that is especially welcomed today.

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IDEAS

Hooked To Technology
  • Most of us check email too often, almost like a compulsive disorder. Just like any habit, there are internal cues, triggers and impulses that make us behave in a certain way with no conscious thought.
  • We are using technology as a suppressant to our inner restlessness.
  • Any uncertainty, uncomfortable emotion or situation can act as internal triggers, pushing us towards the bouquet of digital distractions.

A simple acknowledgement of the trigger sensation in our minds can be the first step to be aware and in control of the internal triggers.

Video creators have all sorts of tools available.
  • Filters as on Snapchat.
  • The ability to search for sounds to score your video.
  • It provides extensive reasons and prompts.
  • Hashtags play a large role as a functional organizing principle. 
  • It nudges you and makes it easy to come up with material to post.
  • Users are encouraged to engage with other users in two ways: Through "response" videos and through "duets" where a user replicates a video and add themselves alongside.

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