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Vanessa

@vanessaw752

Bad behavior

A diplomat is serene in the face of bad behavior, such as a sudden loss of temper.

They don't take a wild accusation or a mean remark personally but understand that the person who bangs a fist of the table may be worried, frightened, or just enthusiastic - conditions that should instead invite sympathy.

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IDEA EXTRACTED FROM:

How to Be Diplomatic

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