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Bad behavior

A diplomat is serene in the face of bad behavior, such as a sudden loss of temper.

They don't take a wild accusation or a mean remark personally but understand that the person who bangs a fist of the table may be worried, frightened, or just enthusiastic - conditions that should instead i...

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Diplomacy evolved initially to deal with problems in the relationships between countries.

Instead of leaders infuriating each other and making decisions in the heat of the moment, they learnt to send emissaries who could state things in less inflammatory ways, who wouldn't take the iss...

Within a negotiation with someone, there is often a request that they change in some way.

A diplomat knows that it is futile to state the call to change too directly as many insist on having their way. Behind the arguing may lie a need for appreciation and esteem.

Diplomats know that fear holds people back and therefore offer love and reassurance.

They know too when recommending change, they are not speaking from a position of perfection. For a recommendation not to sound like mere criticism, the diplomats know to admit to their own shortcomings:

A diplomat understands that there are moments to sidestep direct engagement. They don't teach a lesson whenever it might first or most apply; they wait until it has the best chance of being heard.

They can disarm difficult people by reacting in unexpected ways.

A diplomat has given up on the ideal out of mature readiness to see compromise as a necessary requirement in an imperfect world.

The diplomat may be polite but is willing to deliver bits of bad news. We should say that they're fired, that their pet project isn't going ahead, but instea...

Diplomacy is the art of promoting an idea or cause without unnecessarily inflaming passions.

It involves an understanding of the many parts of human nature that can lead to strife and a commitment to handle these with foresight and grace.

Diplomats know the intensity with which humans crave respect. Diplomats take the time to show that they have bothered to see how things look through the other person's eyes.

Diplomats perceive that people want to feel heard as much as they want to win their case. Therefore...

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