Diplomats know the intensity with which humans crave respect. Diplomats take the time to show that they have bothered to see how things look through the other person's eyes.

Diplomats know that fear holds people back and therefore offer love and reassurance.

A diplomat understands that there are moments to sidestep direct engagement. They don't teach a lesson whenever it might first or most apply; they wait until it has the best chance of being heard.

Diplomacy is the art of promoting an idea or cause without unnecessarily inflaming passions.

Diplomacy evolved initially to deal with problems in the relationships between countries.

A diplomat is serene in the face of bad behavior, such as a sudden loss of temper.

Within a negotiation with someone, there is often a request that they change in some way.