MORE IDEAS FROM THE ARTICLE
It's our false belief that once we make it, once we attain our goal or reach our destination, we will reach lasting happiness.
It’s the strong belief that when you accomplish something great, you’ll finally be happy.
It doesn't work like a check-list: You can't check each item off, get to be happy and old for a couple of decades, then you die. Problems don’t go away, they change and evolve. And accepting life's imperfection is hard because it forces us to accept that we have to live with things we don’t like.
The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.
Whatever system you have is a central source of truth that everyone in the organization or company can utilize. As a CS Ops leader, your role will be understanding and organizing the revealed data.
The next step is to use the data produced by the system to tell a story not only about your customers but also about your product and your company.
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