Franchise Model Weakened the Brand
Unlike Netflix, which controlled its customer experience, Blockbuster franchised many of its stores, creating inconsistency and operational inefficiencies.
“A brand without consistency is a brand without loyalty.”
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Today's readers, tomorrow's leaders. I explain handpicked books designed to transform you into leaders, C-level executives, and business moguls.
Blockbuster was once an unstoppable giant—until it wasn’t. Built to Fail by Alan Payne reveals how arrogance, bad leadership, and resistance to change led to its downfall. This book isn’t just about a failed business—it’s a cautionary tale for any company that ignores innovation and customer needs.
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