The HEAR Model For Approaching Hostile Relationships
The ego is the enemy in any hostile relationship situation and the following four points need to be looked at:
- Honesty: Always tell the truth.
- Empathy: Try to relate to the other person, finding something common, or try to be in their shoes.
- Autonomy: Respect the other person right of choice and decisions.
- Reflection: Listen well and summarize what you have heard, ensuring the person understands that you have listened and understood perfectly well.
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