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Matthew I.

@matthewyi40

The HEAR Model For Approaching Hostile Relationships

The ego is the enemy in any hostile relationship situation and the following four points need to be looked at:

  1. Honesty: Always tell the truth.
  2. Empathy: Try to relate to the other person, finding something common, or try to be in their shoes.
  3. Autonomy: Respect the other person right of choice and decisions.
  4. Reflection: Listen well and summarize what you have heard, ensuring the person understands that you have listened and understood perfectly well.

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Improve your relationships – with advice from counter-terrorism experts

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