Random questions should be avoided, and a hierarchy should be built that follows general questions with specific ones while asking only one thing at a time.

Works are like keys that can lock or unlock minds. Use a neutral tone combined with the right words, avoiding conflicting or loaded ones.

Being a good listener is timeless advice, and it has been eighty years since Dale Carnegie mentioned being a good listener in his classic ‘How To Win Friends And Influence People’.

We often interrupt an ongoing conversation and say what comes in our mind, and have to be mindful of that.

If you are distracted during a conversation or are asking ‘filler’ questions, the other person will lose interest.