Learn more about communication with this collection
Understanding the importance of decision-making
Identifying biases that affect decision-making
Analyzing the potential outcomes of a decision
The Little Known Skill Of Conversations
Asking good, effective questions is a powerful but little known tool to get the most helpful information, facilitate learning and improve interpersonal bonding.
In many cases, asking the right questions depends on complex dynamics and type of interaction, but there are some general guidelines that can commonly be applied to the conversation.
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Choosing The Right Words
Works are like keys that can lock or unlock minds. Use a neutral tone combined with the right words, avoiding conflicting or loaded ones.
It is also a good idea to keep the questions open-ended. Closed-ended questions often sound loaded or biased to the interlocutor.
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Knowing Why You Communicate
If you are distracted during a conversation or are asking ‘filler’ questions, the other person will lose interest.
Be genuinely interested and frame questions that help gather maximum facts and opinions about your interlocutor.
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Interrupting With Care
We often interrupt an ongoing conversation and say what comes in our mind, and have to be mindful of that.
Statements can also be detrimental to our purpose of building a relationship. It is better to end the sentence with a question and let the other person speak.
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Build On The Information
Random questions should be avoided, and a hierarchy should be built that follows general questions with specific ones while asking only one thing at a time.
It helps to use the new information that you get from an answer to frame your next question, creating a natural flow.
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Number 1 Communication Rule: Listen First
Being a good listener is timeless advice, and it has been eighty years since Dale Carnegie mentioned being a good listener in his classic ‘How To Win Friends And Influence People’.
The advice is still rock solid, telling us to listen with intent while asking interesting questions...
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