A phone interview can also be used to build rapport, but instead of small talk, one can build up on the conversation, avoiding stiff, rehearsed responses to whatever the employer is asking.
If the conversation is genuine, one can easily connect with the employer on a human level.
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One can benefit from a phone interview by asking relevant questions of your own to figure out if this is the right profile for you.
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In-person interviews tend to focus less on the skills and experience, and more on who is more cordial or great to talk to. It does help build rapport in some cases, but also promotes an invisible bias towards the candidate’s race, gender, class and other factors unrelated to the job performance.
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