Managing the passive-aggressive communicators
- Keep your cool. They try to get other people to express the anger they are unable to convey.
- Redirect. If a teammate is venting to you about someone else, ask if they have talked to the other person. If not, encourage them to do so.
- Model assertiveness. If you find a teammate avoiding you, you'll have to approach them directly and ask if they'd like to talk.They find indirect ways to hint at their displeasure.
The passive-aggressive communicators give a cold shoulder to the people they're in conflict with and are friendly with everyone else. Their words seem kind, but the tone of voice, facial expression, or body language expresses displeasure.
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Passive-Aggressive Communicators
Also known as the confuser, a passive-aggressive communicator is a bundle of contradictions. They can be easily frustrated, resentful, unable to say what they want to say, making good use of sarcasm, indirect communication, criticism and complaining. People interacting with them ...
Managing the aggressive communicators
- Outline and enforce boundaries. If they interrupt someone, step in and say, "Please let [Name} finish, and afterward, we'll give you time to speak too."
- Give them a safe and healthy way to vent their anger. People under pressure are more ...
Managing the passive communicators
- Talk to them one-on-one. They will feel more comfortable opening up.
- Offer multiple modes of communication. Instead of calling on them during a meeting, send them an email afterward.
- Help them feel psychologically safe at work.
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