Keep your cool. They try to get other people to express the anger they are unable to convey.
Redirect. If a teammate is venting to you about someone else, ask if they have talked to the other person. If not, encourage them to do so.
Model assertiveness. If you find a teammate avoiding you, you'll have to approach them directly and ask if they'd like to talk.They find indirect ways to hint at their displeasure.
The passive-aggressive communicators give a cold shoulder to the people they're in conflict with and are friendly with everyone else. Their words seem kind, but the tone of voice, facial expression, or body language expresses displeasure.
It's probably safe to say you've left at least one meeting, call, or customer visit and thought to yourself, "What the heck was that person even talking about?" Clear and effective communication is one of the easiest ways to reduce workplace stress, boost productivity, and build better relationships with your coworkers.
Effective communication is at the heart of every successful business, no matter the size or industry. In fact, everything in your business resolves around good communication, both internal (with your employees, associates, co-workers or team members) and external (with your clients and customers).
It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
Customer service relies on good communication."60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.