Users conversations
- Don’t ask users for features.
- Ask for problems.
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Badass: Making Users Awesome
The best product managers not only want to create products for their users; they also want to empower users to solve their problems and make their lives better — and Kathy Sierra’s Badass: Making Users Awesome is an actionable, hands-on blueprint on how to do just that.
Mistakes we make in conversations
- Evaluate: We judge what someone is saying and agree or disagree.
- Probe: We ask questions from our own frame of reference.
- Advise: We give counsel, advice, and solutions to problems.
- Interpret: We analyze others' motives and behavi...
Happy users
You should take exceptional measures to make your users happy. Your first users should feel that signing up with you was one of the best choices they ever made. Then think of new ways to delight them. You can provide a level of service no big company can.
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