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Why You Need Cultural Intelligence (And How To Develop It)
Cultural Intelligence (CQ)
- After IQ and EQ, Cultural Intelligence (CQ) is a new type of intelligence on the rise due to globalization and a complex, competitive and dynamic business environment.
- Employees having a high level of CQ are able to act as a bridge that connects to a diverse group of peers, transferring knowledge and helping build interpersonal connections.
- Their multi-faceted, multicultural approach gives a global, vibrant flavour to the product or service that they are working on while driving up innovation and creativity within the team.
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Key Ideas
Cultural Intelligence (CQ)
- After IQ and EQ, Cultural Intelligence (CQ) is a new type of intelligence on the rise due to globalization and a complex, competitive and dynamic business environment.
- Employees having a high level of CQ are able to act as a bridge that connects to a diverse group of peers, transferring knowledge and helping build interpersonal connections.
- Their multi-faceted, multicultural approach gives a global, vibrant flavour to the product or service that they are working on while driving up innovation and creativity within the team.
The Three Components Of Cultural Intelligence
Cultural Intelligence (CQ) is a system comprising of three well-connected components:
- Cultural Knowledge: The content and process knowledge of the various cultures.
- Cross-cultural Skills: A wide range of skills that pertain to the various facets of a culture, like relational, tolerance of uncertainty and ambiguity, adaptability, empathy, and the ability to understand other people's feelings.
- Cultural Metacognition: Also called cultural mindfulness, is the art of being aware of the cultural context, the subtleties of various situations, and the kind of strategies that can be taken.
How To Develop Cultural Knowledge
One can develop cultural knowledge through newspapers, movies, travelling to various countries, and interacting officially or personally with people of different cultures, learning new traditions, customs, cuisines, and rich new ways to live life.
One can identify and analyse the different cultures and utilize the knowledge in future.
How To Develop Cross-Cultural Skills
Experiential learning, On-the-job training or studying abroad make us develop various cross-cultural skills in a course of time. The process takes less time when there is already ample cultural knowledge.
Example: Showing up ten minutes late in a meeting is not considered rude in Spain.
How To Develop Cultural Metacognition
This advanced cognitive understanding of other cultures takes place when one observes and analyzes the behaviour of the person from a different culture you want to learn about.
One needs to pay a good amount of attention to check, reflect and optimize the other person’s behaviour to be able to develop this cognitive ability.
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Emotional Intelligence (EI)
EI means the mastery of emotional competencies.
That includes self-awareness, self-management, social awareness, and relationship management.
Questions to Measure EI in interviews
- How do you establish trust? An environment with trust promotes higher working engagement
- If you worked for your top competitor, how would you beat yourself? This question could show the candidate's ability to put the good of the organization ahead their own pride.
- Can you use a belief statement to explain the value of what we offer? Ask a belief statement that gets at the heart of what an organization or team offers.
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Cross-cultural psychology
Cross-cultural psychology is defined as a branch of psychology that analyses the effects of cultural factors on human behavior.
For instance, while some cultures play ...
The importance of cross-cultural psychology
The first important role cross-cultural psychology has is to rectify most of the biases that people have in the field.
Furthermore, this branch of the psychology is used to understand the influence that cultural differences have on people's perception of each other.
The culture
The term 'culture' can be defined as the characteristics of a group of people, from attitudes to values, transmitted from generation to generation.
The cross-cultural psychology studies, by means of etic or emic approach, the way culture influences our life as a whole or the idea of ethnocentrism, which so often leads to biases.
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Learn to read self-help books
The issue with reading self-help books is that not everybody is willing to apply what is written within the pages of those very books. However, if you are to spend time reading a book, why not trying to understand and follow its advice?
One sure way to do this is by the so-called reading technique 'lectio divina' that implies reading really slowly and repeatedly the same text until you actually understand its benefits and why it could change your life for the better. Give it a try and you might just be amazed by the result.
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The Old Productivity Formula
The basic productivity formula(productivity= output divided by input) worked well in the industrial age as the output and input were clearly defined and measurable.
Today’s leaders need innovative solutions to measure and improve productivity in a knowledge-based workplace, as the measurement of output and input is not what it was.
Quality And Quantity
While assigning value to the output of knowledge workers, we cannot simply measure the output like before.
Coders and doctors cannot be measured by the hour, as their output is not uniform or consistent every hour.
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Grow your emotional intelligence
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- Be proactive, not reactive
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Emotional Intelligence Matters
Manage your negative emotions
If someone is upsetting you, don’t jump to conclusions. Instead, allow yourself to look at the situation in a variety of ways. Try to look at things objectively so you don’t get riled up as easily.
Be mindful of your vocabulary
Emotionally intelligent people tend to use more specific words that can help communicate deficiencies, and then they immediately work to address them.
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Multicultural people
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Multicultural minds
People can be categorized as multicultural by:
- Having the ability to function in many cultures with ease.
- Knowing multiple languages.
- Having a multicultural mind, and can think in different ways.
Multiculturalism within Individuals
Multiculturalism within individuals can be defined as the degree to which they know, identify with, and internalize multiple cultures.
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Emotional intelligence is the strongest predictor of performance.
Your emotional intelligence is the foundation for a host of critical skills—it impacts most everything you do and say each day.