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Why You Need Cultural Intelligence (And How To Develop It)

https://www.forbes.com/sites/iese/2015/03/24/why-you-need-cultural-intelligence-and-how-to-develop-it/#480c75fd17d6

forbes.com

Why You Need Cultural Intelligence (And How To Develop It)
IQ, EQ now CQ? As globalization has rendered the business environment more complex, dynamic, and competitive, the ability to function effectively in different cultural contexts, called Cultural Intelligence (CQ), has never been more important for organizations. Employees who possess a high level of cultural intelligence play an important role in bridging [...]

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Cultural Intelligence (CQ)

Cultural Intelligence (CQ)
  • After IQ and EQ, Cultural Intelligence (CQ) is a new type of intelligence on the rise due to globalization and a complex, competitive and dynamic business environment.
  • Employees having a high level of CQ are able to act as a bridge that connects to a diverse group of peers, transferring knowledge and helping build interpersonal connections.
  • Their multi-faceted, multicultural approach gives a global, vibrant flavour to the product or service that they are working on while driving up innovation and creativity within the team.

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The Three Components Of Cultural Intelligence

Cultural Intelligence (CQ) is a system comprising of three well-connected components:

  1. Cultural Knowledge: The content and process knowledge of the various cultures.
  2. Cross-cultural Skills: A wide range of skills that pertain to the various facets of a culture, like relational, tolerance of uncertainty and ambiguity, adaptability, empathy, and the ability to understand other people's feelings.
  3. Cultural Metacognition: Also called cultural mindfulness, is the art of being aware of the cultural context, the subtleties of various situations, and the kind of strategies that can be taken.

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How To Develop Cultural Knowledge

One can develop cultural knowledge through newspapers, movies, travelling to various countries, and interacting officially or personally with people of different cultures, learning new traditions, customs, cuisines, and rich new ways to live life.

One can identify and analyse the different cultures and utilize the knowledge in future.

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How To Develop Cross-Cultural Skills

Experiential learning, On-the-job training or studying abroad make us develop various cross-cultural skills in a course of time. The process takes less time when there is already ample cultural knowledge.

Example: Showing up ten minutes late in a meeting is not considered rude in Spain.

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How To Develop Cultural Metacognition

This advanced cognitive understanding of other cultures takes place when one observes and analyzes the behaviour of the person from a different culture you want to learn about.

One needs to pay a good amount of attention to check, reflect and optimize the other person’s behaviour to be able to develop this cognitive ability.

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Emotional Intelligence (EI)

Emotional Intelligence (EI)

EI means the mastery of emotional competencies. 

That includes self-awareness, self-management, social awareness, and relationship management.

Questions to Measure EI in interviews

  • How do you establish trust? An environment with trust promotes higher working engagement
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Multicultural people

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Identifying with a culture

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Multicultural minds

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