Cultural Intelligence (CQ) is a system comprising of three well-connected components:
Cultural Knowledge: The content and process knowledge of the various cultures.
Cross-cultural Skills: A wide range of skills that pertain to the various facets of a culture, like relational, tolerance of uncertainty and ambiguity, adaptability, empathy, and the ability to understand other people's feelings.
Cultural Metacognition: Also called cultural mindfulness, is the art of being aware of the cultural context, the subtleties of various situations, and the kind of strategies that can be taken.
As business professionals, we pride ourselves on our technical skills, industry expertise, and innovation. These hard skills are what make our resumes stand out, but ultimately they're only one part of the equation. According to Harvard Business Review, emotional intelligence (EQ) is "the key attribute that distinguishes outstanding performers," and is the leading differentiator between employees whose IQ and technical skills are approximately the same.
The importance of hiring employees skilled in emotional intelligence may be difficult to overestimate. advertisement Research suggests that as artificial intelligence and machine learning overtake more of the tasks traditionally carried out by people, emotional intelligence (EI), sometimes referred to as emotional quotient (EQ), will play an important role in those jobs with staying power.
Executive Summary Individual people can be multicultural in three different (albeit inter-related) ways: they can have deep knowledge of, they can identify with, and they can have internalized more than one culture. This article delves into those three aspects of being multicultural and describes what benefits can accrue from each of them.