Stories: motivators for changing behaviors

This means most intentions behind our actions are hidden. If someone is feeling depressed or angry, usually their behaviors are distorted.

Focus on empathy, which leads to trust between people. This way, you can usually break the shell people have and get t...

Listening is the simplest way to validate others. You don’t need to tell your story; just encourage them to keep telling theirs. Make them feel important.

For most of us, our natural reaction is to interrupt, but this means that we are never fully present when so...

We tend to like people who are a little bit similar to us.

Start with your shared environment, ike commenting on the weather or something you notice in your surroundings, then move to facts, ike the reason you’re gathering or a recent news story. You’re likely to find something you b...