The essential skill of listening - Deepstash
Handling Difficult People

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Handling Difficult People

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The essential skill of listening

The essential skill of listening

Listening is essential if you want to have a meaningful exchange with another person.

When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.

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Nonverbal attending

Nonverbal attending means giving someone your full attention without speaking.

  • Keep your body open to the other person. Try to be relaxed, and lean forward a bit if you're sitting.
  • Maintain eye contact without looking like you are stari...

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Insert questions into a conversation at the right time

As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.

  • Always attend and reflect before you ask a question.
  • When you do ask a question to encourage dialogue, ...

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How to signal you are truly listening to someone

Reflecting means repeating or rephrasing key content or meaning from the other person.

Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand wha...

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harzaa

I like movies and books. I eat the pizza crust. Coffee addict.

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"I'm listening"

It is frustrating when you're arguing with someone, and you feel like they don't listen. But you really only have control over what you do. You can't make someone listen to you, but you can listen to them.

Instead of accusing the other person of not listening, say "I'm lis...

The Listening Skill

  • Listening is one of the most important but hardest skills to achieve. The stuff we want to say, our ego, and impatience get in the way of being a good listener.
  • A simple trick to be an effective listener is to focus on listening actively with the intention to summ...

Understand the purpose of listening

Listening to someone can be difficult. But the more you practice, the easier it becomes.

One reason for trying to be a great listener is to show respect to everyone, and the best way to respect someone is to truly listen to them. Most likely, they'll reciprocate by listeni...

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