Learn more about communication with this collection
How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
Listening is essential if you want to have a meaningful exchange with another person.
When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.
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Reflecting means repeating or rephrasing key content or meaning from the other person.
Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand wha...
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Nonverbal attending means giving someone your full attention without speaking.
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As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.
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It is frustrating when you're arguing with someone, and you feel like they don't listen. But you really only have control over what you do. You can't make someone listen to you, but you can listen to them.
Instead of accusing the other person of not listening, say "I'm lis...
Listening to someone can be difficult. But the more you practice, the easier it becomes.
One reason for trying to be a great listener is to show respect to everyone, and the best way to respect someone is to truly listen to them. Most likely, they'll reciprocate by listeni...
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