Nonverbal attending means giving someone your full attention without speaking.

• Keep your body open to the other person. Try to be relaxed, and lean forward a bit if you're sitting.
• Maintain eye contact without looking like you are stari...

As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.

• Always attend and reflect before you ask a question.
• When you do ask a question to encourage dialogue, ...

Reflecting means repeating or rephrasing key content or meaning from the other person.

Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand wha...