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Managing commitments well requires the implementation of some basic activities and behaviors:
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The essential element in managing all of your "stuff" is managing your actions. And it's very hard to manage actions if you haven't identified them.
In the last half of the 20th century, what "work" represented in the industrialized world was transformed from an assembly line, make-it and move-it kinds of activity to "knowledge work."
If the negative feelings come from broken agreements, you have three options for dealing with them and eliminating the negative consequences:
Throughout your day, you’re constantly bombarded with information. All of these things are constantly competing for your attention.
Everything that might potentially require action must be reviewed on a frequent enough basis to keep your mind from taking back the job of remembering and reminding.
Stuff" means anything you have allowed into your psychological or physical world that doesn't belong where it is, but for which you haven't yet determined the desired outcome and the next action step.
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