"Issues that aren’t talked out get acted out in snide remarks and innuendoes, higher absenteeism and turnover, and lower productivity and engagement. When you are discussing something sensitive, what is left unsaid is often what the conversation really needs to be about."
MARGIE WARRELL
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MORE IDEAS FROM THE ARTICLE
Conflict in leadership and life is unavoidable. Instead of seeing conflict as something to be avoided, see it as an opportunity to achieve greater levels of fulfilment.
- Take the time to really listen before you jump into the conversation.
- Pause before you speak. Instead of reacting instinctively, take a deep breath to realign yourself before responding.
- Press your internal "reset" button. Pause, take stock, breathe deeply, then determine the "right" next move.
- Change the way you view your world. Use your emotions as a gauge to help you understand when your needs are met, and when they are not.
- Clearly define your intentions. Being able to articulate your intentions effectually increase your chances of achieving what you want.
- Be mindful of body language. Over 90% of our communication with others is nonverbal.
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Constructive conflict can lead to positive growth and transformation, along with the capacity for understanding ourselves and the world around us. It is helpful to recognize the reasons why we wish to avoid conflict.
For example:
- I want to be liked by everyone.
- It's better not to rock the boat.
- I might strain the relationship.
- I don't know what to say or do.
- I would feel too awkward.
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RELATED IDEAS
Let others to talk about themselves first. Then, you’ll be able to sell yourself more naturally.
If they are interested in what you have to offer, you can naturally transition into a pitch that interests them. A lot of times, a person will self-identify a need right after you talk about what you do.
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Having gravitas at work means you are taken seriously, your contributions are considered important, and you are trusted and respected.
Gravitas increases your ability to persuade and influence and is likely to fuel the extent to which you rise in an organization. The organization also benefits: You’re more likely to add value if your voice is taken seriously.
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Human beings love to gossip, chatter and jest, but some conversations can be stressful, confusing, and even embarrassing. To avoid conflicts and the avoidable pain it can bring, we tend to dodge a stressful conversation.
The emotional entanglement and the feelings that get stirred up throws most of us out of balance, and we are unable to work harder to improve our handling of the problem, making it worse.
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