Working remotely becomes second nature when you do it all the time. But if you need to suddenly transition to remote work, you won't necessarily have effective systems in place. I consistently get emails from folks looking for advice on how to make remote work actually work. While we've written...

Executive Summary People who work on remote teams face communications challenges consistently. As more and more of our interactions happen digitally, we will continue to experience new forms of miscommunication and misunderstanding. The solution lies in building a skill set that reflects the demands of our digitally-driven age.

Since October 2011, Zapier has grown to over 200 employees. You can read previous versions of this chapter written when our team size was 20 and our team size was just 6 people, to get a feel for how our remote team has scaled.