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Trust In Remote Work Environment
There is a massive shift towards remote working and companies have a differing approach towards trust, with some moving towards increased surveillance and control, and others moving towards autonomy and decentralization of work.
Globally, trust in national, institutional and organizational levels has declined over the past year but is increasing on a personal level.
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The Three Pillars Of Trustworthiness
Psychology scholars have identified three main pillars of accessing a person's trustworthiness:
- Ability: The skills to conduct a given task successfully.
- Benevolence: The good intentions of the person.
- Integrity: The person’s values and principles being acceptable.
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Trust During Remote Working: Ability
As many of us shift towards a virtual world where all the training, consulting, meeting and managing is happening, we are becoming increasingly transparent and empathetic to the problems team members face and the solutions that are provided.
Domain-specific knowledge is sought-after but people are not negating trust in a person just because of their inability to get things done the first or second time.
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Trust During Remote Working: Benevolence
As connections go virtual, the need for connecting increases, partly due to the overall difficult climate all around the world, and the isolation that the lockdowns have resulted in.
People are pitching in and connecting even with adverse circumstances at home, as most of us have personal problems we may be handling at home. This is providing a shared sense of caring and good intentions.
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Trust During Remote Working: Integrity
- Virtual connections have made our values become more transparent and identifiable.
- People are choosing health over wealth during the pandemic, and moving towards family, love and connections rather than competing with others.
- Most of us are resilient and fighting hard to get through these turbulent and challenging times.
- These common values move the needle towards more personal and team integrity.
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