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Remote work has built – rather than broken – trust among colleagues. Here's how
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Trust In Remote Work Environment
There is a massive shift towards remote working and companies have a differing approach towards trust, with some moving towards increased surveillance and control, and others moving towards autonomy and decentralization of work.
Globally, trust in national, institutional and organizational levels has declined over the past year but is increasing on a personal level.
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The Three Pillars Of Trustworthiness
Psychology scholars have identified three main pillars of accessing a person's trustworthiness:
- Ability: The skills to conduct a given task successfully.
- Benevolence: The good intentions of the person.
- Integrity: The person’s values and principles being acceptable.
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Trust During Remote Working: Ability
As many of us shift towards a virtual world where all the training, consulting, meeting and managing is happening, we are becoming increasingly transparent and empathetic to the problems team members face and the solutions that are provided.
Domain-specific knowledge is sought-after but people are not negating trust in a person just because of their inability to get things done the first or second time.
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Trust During Remote Working: Benevolence
As connections go virtual, the need for connecting increases, partly due to the overall difficult climate all around the world, and the isolation that the lockdowns have resulted in.
People are pitching in and connecting even with adverse circumstances at home, as most of us have personal problems we may be handling at home. This is providing a shared sense of caring and good intentions.
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Trust During Remote Working: Integrity
- Virtual connections have made our values become more transparent and identifiable.
- People are choosing health over wealth during the pandemic, and moving towards family, love and connections rather than competing with others.
- Most of us are resilient and fighting hard to get through these turbulent and challenging times.
- These common values move the needle towards more personal and team integrity.
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Suddenly Working From Home
There is a sudden shift towards remote working in workspaces all across the world, with many people abruptly thrust towards it without warning.
Experts share a few tips on how to transition ...
Mimic Your Office Culture
For many of us, the office becomes a fun place due to a sense of community, purpose and fun interactions that make up an office day. To try and mimic your office culture virtually:
- Set up Slack channels for water cooler conversation
- Schedule virtual movie days, when the same movie is streamed with the chat option on.
- Try to recreate virtual versions of what employees miss the most in office, like a coffee break, for instance.
Being Social While Remotely Working
Being social at office lubricates official conversations and the work itself. The more we spend time with colleagues having non-essential chatter, the easier our work becomes with them.
It helps to be creative and infuse fun into a virtual interaction. Any official conversation, like a manager meeting his subordinates in a one-on-one meeting, can start by asking about the person’s life (something unrelated to work), so that a connection is built.
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22% of Americans work from home
.... while nearly 50% are involved with remote or virtual team work.
This continuing shift calls for a new range of behaviors and skills.
Communication challenges for remote teams
- Body language. Even when we share the same space, the tone of a text or of an email is left wide open to interpretation and can generate anxiety.
- The delay between our messages can often postpone or hide emotional reactions to our comments. Lacking an immediate response, we can become distracted, second-guess ourselves, or even grow frustrated with our teams.
3 types of distance in remote teams
- Physical (place and time)
- Operational (team size, bandwidth and skill levels)
- Affinity (values, trust, and interdependency).
The best way for managers to drive team performance is by focusing on reducing affinity distance.
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Assembling the Team
... that's capable of executing in a remote setup:
- Hire doers: they will get stuff done even if they are working from a secluded island.
- Hire people you can trust....
Software/Tools
In a remote team, you'll need the right tools to make sure everyone stays on the same page and can continue to execute without a physical person standing next to them.
You likely will need a tool in certain categories like group chat and video conferencing to make remote successful.
Processes
Good processes let you get work done in the absence of all else. They provide structure and direction for getting things done.
A few examples from Zapier:
- Weekly Hangouts;
- Weekly One-on-Ones;
- Bring the team together 2 times/year somewhere cool;
- Automate anything that can be automated.