Emotional Intelligence In Confrontations
- Strong self-awareness and self-management would let you control your initial impulses or any anxiety you might have around a hard conversation.
- A highly developed sense of empathy (part of social awareness) would allow you see the situation from the other person’s point of view.
- Handling conflict is an important part of relationship management. You’d say what you have to say, clearly and strongly, and in a way the other person can hear.
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