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Delivering feedback to defensive people

Delivering feedback to defensive people

  • Clear content: Choose the right language and imagine you’re a newscaster clearly relaying the most essential information to them.
  • Neutral tone: Remove your emotions from the equation.
  • Temperate phrasing: Don’t use any words or loaded language that could provoke them into getting angry or dismissing you.

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Use The "Sandwich" Approach And Be Specific On The Expected Results

"Sandwiching" your critique between two positive things about the person's softens the blow, and avoids it coming off like an attack. The mix of positive and negative makes people more likely to pay attention to the whole package.

Instead of being snarky and vague, explain why you...

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The purpose of giving feedback is to improve the situation or the person's performance. You won't accomplish that by being harsh, critical or offensive.

You'll likely get much more from people when your approach is positive and focused on improvement. That's not to say feedback alway...

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9 Tips To Give Constructive Criticism

  1. Use the "feedback sandwich" method when advising. Give a positive comment, then the feedback that could potentially be construed as criticism, and finish by reiterating the positive. That way the criticism is "sandwiched" between two positives, making it seem less harsh.
  2. Fo...

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