- Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
- Establish ground rules:This establishes a foundation for trust, and disincentivizes extreme demands.
- Confront emotions head-on:Listen to your counterpart's demands aiming to identify his underlying motivations. Active-listening techniques, such as self-disclosure, paraphrasing, and supportive remarks may help.
- Don’t rush the process:Strong emotions have a tendency to de-escalate over time, which may lead to lighter demands.
- Strengthen the relationship:establishing positive bonds helps both parties to see what would satisfy its counterpart.
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