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Police Negotiation Techniques from the NYPD
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Types of Negotiators
- Integrative negotiators: create value between negotiating counterparts.
- Distributive negotiators: maximize their claim to value in the negotiation at hand.
- Crisis negotiators: apply advanced conflict resolution skills strategically according to context.
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Police Negotiation Techniques
They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.
Using active-listening techniques, maintaining an open-minded approach, and building rapport to influence one’s counterpart are some of the skills used to resolve conflict and this skills can also be used on other kinds of negotiation.
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7 Essential Crisis Negotiation Skills Of a NYPD Negotiator
- Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
- Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.
- Active Listening: An affective skill that helps to maintain an open dialogue and build trust between counterparts also doubling as information gathering.
- Respect: Makes your counterpart feel understood and that their concerns are being heard and addressed.
- Calm: its display helps the counterpart feel there is an alternative way to taking harsh measures.
- Self-Awareness: It's establishing a relationship with the counterpart while keeping communications strategic and purposeful.
- Adaptability: Is to adapt and respond to changing circumstances in a way that further negotiation goals.
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SIMILAR ARTICLES & IDEAS:
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5 Steps for Effective Crisis Negotiation
- Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
- Establish ground...
Characteristics of Crisis Negotiation
- High stakes, including communication towards conflict resolution.
- Unpredictable.
- Heightened negative emotions, often leading to conflict escalation.
- Multiple parties and teams are involved.
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“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”
Jeff Thompson
The Goal In Law Enforcement Hostage Crisis Situations
To use communication skills to get a person to change from a negative behavior to a more desirable one.
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BATNA
Refers to your “best alternative to a negotiated agreement,” or the best outcome you can expect if you fail to reach agreement at the bargaining table with your counterpart.
An e...
Negotiate the process
Carefully negotiate how you will negotiate in advance. Discussing procedural issues will clear the way for much more focused talks.
Don’t assume you’re all on the same page when it comes to determining when to meet, who should be present, what your agenda will be, and so on.
Building rapport
You and your counterpart may be more collaborative and likely to reach an agreement if you spend even just a few minutes trying to get to know each other.
If you’re negotiating over email, even a brief introductory phone call may make a difference. This is one of the most valuable negotiation skills to master.