Core Skills 2 & 3: Empathy and Rapport - Deepstash
Core Skills 2 & 3: Empathy and Rapport

Core Skills 2 & 3: Empathy and Rapport

To influence someone it's necessary to show an understanding of their current emotions and behaviors; to have empathy. This can be done by attentively listening.
Building rapport involves giving the person your attention, being positive and ensuring verbal and nonverbal communication are congruent.

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valentinawdd

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