For humans, receiving too much information interferes with our ability to process it. Our minds deal with this by quickly sorting the input received into two types: diagnostic and non-diagnostic. “Diagnostic is information of relevance to the evaluation being made; non-diagnostic is information irrelevant or inconsequential to that evaluation. When both categories of information are mixed, dilution occurs.”
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Far too often, people speak up but fail to influence. Their message was sound, but their delivery was faulty.
Our minds use two types of information:
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