....strip away the narrative people automatically build in their heads, those looming cloud of  suppositions you carry around about a person or situation, disabling you from working effectively.

Is to empower functional giving and receiving. 

Standing for

When conflict arises in the workplace, people have two tendencies: 

Fixing communication gives a startup the tools and foundation they need to get the most out of the limited resources and capital they have. 

• Acknowledge - (See the positive intentions): Assume the other person in the argument means well. Try to understanding his or her rationale and state it out loud directly to them.
• Express - (What you see): Affirm the positive intention you’ve identified and express your ...

It lets us reframe how we express ourselves and hear others. 

• Take a mental step back and just watch what's happening in the current situation.
• Record these observations in your mind without assigning value to them. 
• Hold back from judgment or evaluation. 
• Say what you see, but not what you think of it

Needs are the missing pieces. Requests are what you use to get them.

List the needs that are connected to the feelings you’ve identified.